Policies

Refund & Cancellation Policy

Last updated 25 August 2026

Because every piece is handmade — and often one-of-a-kind — our policy works a little differently for catalogue pieces versus custom commissions. Here's exactly where you stand with each.

Catalogue pieces

Each catalogue piece is a unique, one-of-a-kind original, so we're unable to accept returns for change of mind. We know that's a real commitment on your part, and we take equal care getting it to you safely.

If your piece arrives damaged in transit:

Contact us within 3 days of delivery at thehouseofhue2026@gmail.com or +91 70114 95479.
Please include an unboxing video that clearly shows the package being opened and the damage — this is what lets us verify and approve a refund quickly, without needing you to send anything back.
As each piece is one-of-a-kind, we're unable to offer a replacement — once damage is verified, we'll issue a full refund to your original payment method.

Custom & commissioned pieces

Custom work is created specifically for you, from the moment you confirm your advance payment. Because materials and production time are committed to your piece individually:

The advance payment is non-refundable once production has begun.
If you'd like to cancel before we've started production, message us as soon as possible — we'll do our best to accommodate it, though this isn't guaranteed once materials have been sourced for your piece.
The same damage-in-transit protection above applies to custom pieces too.

How refunds are processed

Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.

Questions

If anything above doesn't feel right for your situation, just talk to us — we're two people who care about getting this right, not a policy department. Reach us at thehouseofhue2026@gmail.com or +91 70114 95479.